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Addy, M N, Adinyira, E, Dadzoe, F and Opoku, D (2022) The market for green buildings in Sub-Saharan Africa: Experts’ perspective on the economic benefits in Ghana. Journal of Construction in Developing Countries, 27(1), 173-88.

Amade, B, Ogbonna, A C and Nkeleme, E I (2022) An investigation of the factors affecting successful enterprise resource planning (ERP) implementation in Nigeria. Journal of Construction in Developing Countries, 27(1), 41-63.

Asiedu, R and Iddris, F (2022) Value co-creation approach to management of construction project stakeholders. Journal of Construction in Developing Countries, 27(1), 1-23.

Das, D K (2022) Exploring the factors and measures to improve safety in road construction in India. Journal of Construction in Developing Countries, 27(1), 139-52.

Dasandara, M, Ernst, R, Kulatunga, U and Rathnasiri, P (2022) Investigation of issues in structural flood management measures in Sri Lanka. Journal of Construction in Developing Countries, 27(1), 65-78.

Khamaksorn, A, Tah, J H M and Kurul, E (2022) Social networks and knowledge transfer in international construction joint venture projects: a case study in Thailand. Journal of Construction in Developing Countries, 27(1), 111-37.

Moyo, T, Crafford, G and Emuze, F (2022) Significant decent work objectives for monitoring construction workers' productivity performance in Zimbabwe. Journal of Construction in Developing Countries, 27(1), 95-110.

Ohueri, C C, Bamgbade, J A, Chuin, A L S, Hing, M W N and Enegbuma, W I (2022) Best practices in building information modelling process implementation in green building design: Architects' insights. Journal of Construction in Developing Countries, 27(1), 79-93.

Ramani, P V, Selvaraj, P, T., S and Gupta, A (2022) Application of linear scheduling in water canal construction with a comparison of critical path method. Journal of Construction in Developing Countries, 27(1), 189-212.

Raphael, A O, Samuel, O S and Dipeolu, A A (2022) Evaluation of service quality gaps in construction professional service firms in Nigeria. Journal of Construction in Developing Countries, 27(1), 25-40.

  • Type: Journal Article
  • Keywords: competitiveness; liability; population; reliability; best practice; electrical engineering; quantity surveying; service quality; structural engineering; client; professional; structural engineer; Nigeria; sample size; questionnaire survey
  • ISBN/ISSN:
  • URL: https://doi.org/10.21315/jcdc2022.27.1.2
  • Abstract:
    The study aims at evaluating and comparing service quality of consultancy firms who provide professional services in building projects in Nigeria. The article seeks to address the general perceptions of dissatisfaction with the quality of services in order to enhance performance of building projects and ensure competitiveness in the industry. A cross-sectional survey was conducted using a structured questionnaire as an instrument of data collection. The population of the study consisted of 488 representatives of public and private clients with a sample size of 385. Data were analysed using weighted mean and paired-sample t-test to determine the severity of differences in the expected service quality and perceived service quality. The result shows significant differences between the expected service quality and perceived service quality in structural engineering, mechanical/electrical engineering and quantity surveying services along all the dimensions of service quality. However, "Tangibles" dimension of architectural services had no positive differences in the service quality, but had differences in "Responsiveness", "Empathy", "Reliability" and "Assurance" dimensions. The results imply that professional service providers require fundamental improvement in their services to their clients. This study offers an opportunity for consultancy firms to evolve global best practices by creating and maintaining high service quality as a team.

Sanda, Y N, Anigbogu, N A, Izam, Y D and Nuhu, L Y (2022) Managing stakeholder opportunism in public-private partnership (PPP) housing projects. Journal of Construction in Developing Countries, 27(1), 213-28.

Zulkeflee, A A, Faisol, N, Ismail, F and Ismail, N A A (2022) Safety Compliances Enhancement: Foreign Labours Behaviour in the Malaysian Construction Site. Journal of Construction in Developing Countries, 27(1), 153-71.